Privacy Policy

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Effective Date: July 28, 2026

Tanner’s Canine Resort respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create a client account, communicate with our team, or use Tanner’s services.

Information We Collect

We may collect information you provide directly to us, including:

Your name, address, email address, telephone number, emergency contact information, and client account details

Information about your dog, including age, breed, vaccination records, health and behavioral information, feeding and care instructions, training goals, and service history

Reservation, daycare, boarding, training, enrichment, and spa information

Payment and transaction information

Communications you send to Tanner’s, including emails, text messages, telephone inquiries, website forms, reviews, and other correspondence

Photographs or videos submitted by you or created in connection with your dog’s services, subject to applicable permissions and agreements

Records of your text-message consent, messaging preferences, and opt-out requests

Our website and service providers may also collect limited technical information, including your browser type, device information, IP address, pages viewed, and website activity.

Information may be collected through our website, client-management portal, registration and service forms, in-person interactions, telephone inquiries, emails, text messages, and service providers that support our business operations.

How We Use Information

Tanner’s may use personal information to:

Manage client accounts and reservations

Review enrollment information and vaccination records

Provide daycare, boarding, training, enrichment, and spa services

Communicate about appointments, reservations, waitlists, service updates, account activity, and your dog’s care

Process payments and purchases

Respond to questions and provide customer support

Share service announcements, Tanner’s news, events, and promotional information when permitted

Maintain the safety and security of our clients, dogs, staff, facility, and systems

Meet legal, insurance, veterinary, accounting, and record keeping obligations

How We Share Information

Tanner’s does not sell personal information.

We may share information with service providers that help us operate our business, including client-management software, payment processors, website providers, telephone and text-message providers, email services, analytics providers, veterinarians, insurers, accountants, attorneys, and other professional service providers.

Information may also be disclosed when reasonably necessary to provide care, respond to an emergency, comply with the law, protect Tanner’s or others, address an insurance or legal matter, or complete a business transfer or reorganization.

We do not share personal information with third parties for their own marketing or promotional purposes.

Text Messaging Privacy

When you provide your mobile telephone number and opt in to receive text messages, Tanner’s may send reservation confirmations, appointment reminders, waitlist updates, service notifications, customer-support messages, communications concerning your dog’s care, and occasional promotional messages you have agreed to receive. Messages may be sent through Tanner’s authorized business telephone numbers and messaging providers.

Consent to receive promotional text messages is not a condition of purchasing Tanner’s services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in information and consent will not be sold or shared with third parties, except with service providers that assist Tanner’s in delivering its messaging program and may use that information only for that purpose.

Please review our SMS Terms & Conditions for additional information.

Payments

Payment information may be processed and stored by third-party payment processors or client-management platforms. Tanner’s may receive transaction information necessary to manage your account and services. The handling of payment information by those providers is governed by their own privacy and security practices.

Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to operate the website, understand website activity, and improve performance. You may manage cookies through your browser settings, although disabling certain cookies may affect how some website features function.

Information Security and Retention

Tanner’s uses reasonable administrative, physical, and technical safeguards designed to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain client and animal-care records, satisfy legal and insurance requirements, resolve disputes, and operate our business.

Your Choices

You may contact Tanner’s to update or correct your contact or account information or with questions concerning your personal information.

You may unsubscribe from promotional emails using the unsubscribe instructions included in the email. You may opt out of text messages by replying STOP.

Some information may need to be retained for safety, operational, payment, legal, insurance, or recordkeeping purposes.

Third-Party Websites

Our website may contain links to third-party websites and services, including our client portal and social-media pages. Tanner’s is not responsible for the privacy practices of those third parties.

Children’s Privacy

Our website and online services are intended for adults and are not directed toward children under 13. Tanner’s does not knowingly collect personal information directly from children under 13 through its website.

Changes to This Policy

Tanner’s may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Tanner’s

Tanner’s Canine Resort

122 Hopper Ave.

Waldwick, NJ 07463

Phone: 201-499-4090

Text: 201-786-3647

Email: hello@tannerscanineresort.com