Cancellation Policy (in effect at all times)

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• A boarding reservation that includes at least one peak-time date must be canceled at least 14 days before the scheduled check-in date to avoid a cancellation fee.
• A boarding reservation that falls entirely during off-peak dates must be canceled at least 7 days before the scheduled check-in date to avoid a cancellation fee.

Changes to Arrival or Departure

Late arrivals or early departures do not change the total cost of a confirmed boarding reservation. The full original reservation will still be charged.

Peak Times 

A boarding reservation is considered peak-time if it includes at least one of the following dates:

• Presidents weekend (Friday - Monday)
• Easter (from the Sunday before Easter to the Sunday after - 2 weeks)
• Memorial Day weekend (Friday - Monday)
• July 1st through the end of Labor Day weekend (2 months)
• NJ Teachers' Convention weekend in November (Thursday - Sunday)
• Day before Thanksgiving through the Sunday after Thanksgiving
• Christmas Eve through New Year's Day

All other dates are considered off-peak.

Peak-Time Cancellation Fees

• 14 or more days before arrival: No cancellation fee
• 7 to 13 days before arrival: 25% of the full reservation
• 4 to 6 days before arrival: 50% of the full reservation
• 0 to 3 days before arrival: 100% of the full reservation

Off-Peak Cancellation Fees

• 7 or more days before arrival: No cancellation fee
• 4 to 6 days before arrival: 50% of the full reservation
• 0 to 3 days before arrival: 100% of the full reservation

Boarding Confirmation Grace Period

Boarding CoIf a boarding reservation is confirmed by Tanner’s staff and then canceled by the pet parent within 24 hours of that confirmation, no cancellation fee will be charged. Once the reservation has been confirmed for more than 24 hours, the standard boarding cancellation policy applies.

• Daycare and daycare training reservations must be canceled no later than 9:00 AM on the day of the reservation. Cancellations received after 9:00 AM will be charged in full.
• Arrival after 9:00 AM for a scheduled daycare training program will be considered a missed training session. Training will not be provided, and the regular daycare rate will apply. The unused training package credit will remain available for a future eligible session.

PRIVATE & IN HOME TRAINING 

• Private and in home training reservations must be canceled at least 48 hours in advance. Cancellations received after that time will be charged in full.

WORKSHOPS, COURSES, & GROUP CLASSES

• Registration reserves a limited space for your dog. Workshops, courses, and group classes are nonrefundable. Missed sessions, late cancellations, and no shows are not eligible for private makeup lessons or account credits.
• For multi session courses, Tanner’s may allow a participant to attend the same lesson in another scheduled course when an equivalent class is available and space permits. Makeup availability is not guaranteed.
• If Tanner’s cancels a session, participants will receive a rescheduled date, account credit, or refund.

• If cancellation of a Luxury Spa bath or service is necessary, we require that you cancel 48 hours prior to your reservation. Any cancellations later will result in payment of 50% of the reservation fee. 
• Arrival for any Luxury Spa bath or services 30 minutes or later than the confirmed reservation time will be considered a missed appointment. No service will be provided and the reservation fee will be charged in full.
• No shows for all services will be charged in full.