cancellation policy

When you book a reservation at Tanner's Canine Resort, we hold a spot in our facility for your dog that is no longer available to other clients.   Therefore, we ask that you cancel as early as possible to avoid a cancellation fee.  This also gives another customer the opportunity to book your spot. 

If your plans change, for whatever reason (including a positive covid test), and you need to cancel your reservation, we ask that you adhere to the following policies and timelines in order to avoid a cancellation fee.

Keep in mind, if you do incur a cancellation fee, please do not ask the Tanner's staff to waive the fee.  Or threaten to never bring your dog back to Tanners.  This is a policy that every client agrees to and signs off on when they register as a new client (please log into your account and look under "signed agreements").    We are not punishing you, we are running a business and are simply enforcing a policy.

BOARDING CANCELLATION

• Cancellation of a boarding reservation that has at least one night scheduled during a PEAK TIME requires that you cancel at least two full weeks prior to check in date in order to avoid a cancellation fee.  
• Cancellation of a boarding reservation that consists entirely of OFF PEAK TIMES requires that you cancel at least one full week prior to check in date in order to avoid cancellation fee.
• Late drop off or early pick up of a boarding dog will result in payment in full for the entire reservation.

Peak Times include any reservation that includes at least one day below:

• Presidents weekend (Friday - Monday)
• Easter (from the Sunday before Easter to the Sunday after) 2 weeks
• Friday before Memorial Day through Labor Day (the entire summer)
• Day before Thanksgiving through the Sunday after Thanksgiving
• Christmas Eve through New Years day

All other days of the year are considered Off Peak Times

Cancellation during Peak Times:

• Cancellation 0-3 days prior to reservation start date, payment of 100% of full reservation will be charged.
• Cancellation 4-6 days prior to reservation start date, payment of 50% of full reservation will be charged.
• Cancellation 7-13 days prior to reservation start date, payment of 25% of full reservation will be charged.
• No penalty if cancelled 14+ days prior to start of reservation.

Cancellation during Off Peak Times:

• Cancellation 0-3 days prior to reservation start date, payment of 100% of full reservation will be charged.
• Cancellation 4-6 days prior to reservation start date, payment of 50% of full reservation will be charged.
• No penalty if cancelled 7+ days prior to start of reservation.

If a boarding reservation is confirmed by Tanners staff and then subsequently cancelled by the pet parent within 24 hours of the confirmation, then no cancellation fee will be charged. However the above cancellation policy will be in effect for any reservation that is confirmed for more than 24 hours.

DAYCARE & TRAINING CANCELLATION

• If cancellation of a daycare or training reservation is necessary, we require that you cancel on the customer portal no later than 3pm the day prior to the reservation. Cancellations received after 3pm will result in payment in full.