cancellation policy

When you book a reservation at Tanner's Canine Resort, we hold a spot in our facility for your dog that is no longer available to other clients.   Therefore, we ask that you cancel as early as possible to avoid a cancellation fee.  This also gives another customer the opportunity to book your spot. 

If your plans change, for whatever reason (including a positive covid test), and you need to cancel your reservation, we ask that you adhere to the following policies and timelines in order to avoid a cancellation fee.

Keep in mind, if you do incur a cancellation fee, please do not ask the Tanner's staff to waive the fee.  Or threaten to never bring your dog back to Tanners.  This is a policy that every client agrees to and signs off on when they register as a new client (please log into your account and look under "signed agreements").    We are not punishing you, we are running a business and are simply enforcing a policy.

Boarding Cancellation

• Cancellation of a boarding reservation that has at least one night scheduled during a PEAK TIME requires that you cancel at least two full weeks prior to check in date in order to avoid a cancellation fee.   
• Cancellation of a boarding reservation that consists entirely of OFF PEAK TIMES requires that you cancel at least one full week prior to check in date in order to avoid a cancellation fee.

PEAK TIMES: a reservation that includes any of these days:

• Presidents weekend (Friday - Monday)
• Easter (from the Sunday before to the Sunday after)
• Friday before Memorial Day through Labor Day (the entire summer)
• Day before Thanksgiving through Sunday after Thanksgiving
• Christmas Eve through New Years day

CANCELLATION DURING PEAK TIMES:  

• Cancellation 0-3 days prior to reservation start date, payment of 100% of full reservation will be charged.
• Cancellation 4-7 days prior to reservation start date, payment of 50% of full reservation will be charged.
• Cancellation 8-13 days prior to reservation start date, payment of 25% of full reservation will be charged.
• Cancellation 14+ days prior to reservation start date will not incur a charge.

CANCELLATION DURING OFF PEAK TIMES:  

• 0-3 days prior to reservation start date, payment of 100% of full reservation will be charged.
• 4-7 days prior to reservation start date, payment of 50% of full reservation will be charged.
• Cancellation 8+ days prior to reservation start date will not incur a charge.

Cancellation of Daycare & Training

• If cancellation of a daycare or training reservation is necessary, we require that you cancel online at least 24 hours in advance of check in time.    Cancellations received less than 24 hours of check in time will be considered a "no show" and will result in payment in full for that day.   No exceptions.